Privacy Policy

Introduction

This website is owned and run by Chobham Flowers. In this privacy policy, we will refer to Chobham Flowers using the terms ‘us’, ‘we’ and ‘our’. The term ‘our websites’ refers to www.chobhamflowers.co.uk, and any other websites we may own or run from time to time. The term ‘our online services’ includes our websites. If you use our online services, or any of our other services, we will refer to you using the terms ‘user’, ‘customer’, ‘you’ and ‘your’ in this policy. We are committed to protecting and respecting your privacy. We ourselves are customers of other online services. As such, we fully appreciate and understand the importance of privacy on the internet. We will not under any circumstances disclose information about you to a third party, except where it is part of the online service that we provide e.g. when arranging for a product to be sent to you and / or carrying out credit and other security checks.

Marketing Communications

We may occasionally update you with regard to latest products, news and offers via e-mail, post and telephone. If you do not wish to receive marketing communications from us you should opt-out by ‘clicking’ the “unsubscribe” link in any e-mail received.

Cookies

Our website use cookies to keep track of the ‘shopping cart’.

Website Security

We take the security of your personal data very seriously. As such, all payment processing is handled via PayPal – a secure online payment service. Unfortunately, however, the transmission of information via the internet is not completely secure. Although we will do our utmost to protect your personal data, we cannot guarantee the security of your data transmitted to our website and any transmission is at your own risk.

Data Protection

Data is maintained under the provisions of the Data Protection Act (1998). We may contact you from time to time to verify and update the data we hold on your records.

Information automatically logged

We use your IP (Internet Protocol) address to help administer our website. Your IP address is also used to help identify you and your shopping basket.

Protecting your security online

We may disclose your personal information if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions of; or to protect the rights, property, or safety of Chobham Flowers, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction, which may store a record of that information.

Third party websites

Our website may contain links to and from our online services, advertisers and other third parties. If you follow a link to any of these websites, please be aware that they have their own privacy policies and that we do not accept any responsibility or liability for these policies or the content of such websites.

Checking your details

You have the right to access the data which we hold about you and your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10.00 to meet our costs in providing you with the details of the information we hold about you. This information will be supplied within 40 days of the request being received by us. To request access please write to us at: Chobham Flowers, 69 High Street, Chobham, Surrey GU24 8AF, United Kingdom.

Contacting Us

Our aim is to provide high quality products whilst ensuring customer care is at the forefront of all our services. As such, we are always pleased to hear from our customers in order that we may continue to understand and fulfil our customer’s requirements. If you have any questions about the above privacy policy, or if you would like us to stop processing your information, please do not hesitate to contact us, and we will be delighted to answer any questions that you may have.You can send an e-mail to contact@chobhamflowers.co.uk or you can write to us at: Chobham Flowers, 69 High Street, Chobham, Surrey GU24 8AF, United Kingdom.